Employment Opportunities

Department: Operations

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Chief Operations Officer

Position Summary:

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff, and internally with group and sales agents by performing the following duties.

Duties & Responsibilites:

• Works to a set Calendar of tasks for day-to-day operations.
• Maintains hotel blocks and releases and requests space, including extra nights, and upgrades.
• Runs reports.
• Creates accurate manifests to convey appropriate “cruise” information and sends it to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages, and sends customer final documents.
• Works with the Group department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end user.
• Answer operations questions from the Reservations (Group and Free Independent Traveler (FIT)) department.
• Works with the Air department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.
• Validates online tour selection menu for each cruise.
• Performs other related duties as assigned by management

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Inventory Software; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Knowledge of geography is helpful.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advance spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
  • Exceptionally strong leadership and management capabilities.
  • May require some travel on an as needed basis

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Reservations

Location: Remote; U.S. Based, non-California resident

Reports to: Vice President, Reservations

Position Summary:

This position is primarily responsible for selling the company’s product to travel agencies and direct guests, providing telephone customer support services by performing the following duties.

Duties & Responsibilites:

• Exceeds travel partner expectations through the completion of all reservation and sales-related processes as listed.
• Handles inbound sales lead calls to convert calls into sales.
• Emphasizes salable features, quotes prices, and payment terms.
• Takes payments accurately.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Answers questions and recommends corrective services to address customer complaints.
• Overcomes technical and business objections of prospective customers.
• Builds and maintains customer relationships.
• Oversees quality control of bookings to maintain the integrity of product.
• Handles high call volume, navigates system software, and utilizes Outlook.
• Books cruises, generates invoices, and follows up with travel agents and/or direct guests.
• Develops and nurtures relationships with travel agencies and/or direct clients.
• Updates and maintains the reservation database, verifies client information and makes necessary corrections to new and existing bookings.
• Requests air quotes through the in-house Air department.
• Quotes prices and payment terms.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• At least three years of sales and/or customer service experience or a combination of both.
• Computer skills required:
  • Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends.
  • Good knowledge, preferably through personal experience, of world geography, and foreign countries.
  • Requires a result-oriented sales professional with strong closing skills.
  • Requires domestic and international travel on an as-needed basis.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Air

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Manager, Air Reservation

Position Summary:

This position is primarily responsible for securing the most cost-effective and convenient air travel arrangements for AmaWaterways’ programs. Key responsibilities include managing daily reports, verifying the accuracy of additional air charges on invoices, and maintaining timely communication with the Manager and Reservation staff.

Duties & Responsibilites:

• Secures air travel using airline block space or free sell, ensuring compliance with cost guidelines.
• Manages assigned sailings for airline schedule changes, bookings, and ticketing.
• Monitors air travel reservations for accuracy and adherence to cost guidelines, adjusts as needed for changes, cancellations, and final ticketing.
• Coordinates with internal departments and customers as necessary for the efficient handling of air reservations.
• Provides assistance during interrupted services such as trip delays, adverse weather conditions, and delayed ship arrivals.
• Oversees air deviations, handles requests for specific airlines, flights, and dates.
• Assists with corporate and crew booking and ticketing when necessary.
• Generates air ticket for confirmed reservations.
• Investigates and resolves debit memo issues related to air travel bookings.
• Manages ticket refunds and lost ticket applications in accordance with established procedures.
• Contributes to the training of co-workers in relevant processes and responsibilities.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Strong conceptual thinking ability is considered a valuable asset.
  • Demonstrates excellent judgment, discretion, and the ability to manage multiple priorities concurrently, meet deadlines, and handles work-related stress effectively.
  • Displays a friendly, courteous, service-oriented, professional, outgoing, and customer service-focused attitude.
  • Maintains composure and professionalism in high-stress situations.
  • Detail-oriented with the ability to work effectively under pressure while meeting all applicable deadlines.
  • Capable of working independently and productively with minimal supervision.
  • Recognizes problems, identifies possible causes, and resolves routine issues.
  • Proficient in establishing and maintaining a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule, including weekends.
  • Preferably possesses at least two years of air reservation experience.
  • Knowledgeable in world geography.
  • Familiarity with airline policies and procedures.
  • Proficient in the use of Carrier Reservations System (CRS), CRS printers, and a basic understanding of Airline Reporting Corporation (ARC) and/or International Association of Travel Agents Network (IATAN).
  • Competent in CRS and I/I printer functions.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision

Department: Reservations

Location: Los Angeles Headquarters Office - Calabasas CA USA

Position Summary:

This position is primarily responsible for handling the company’s highest level of service issues to ensure our travelers’ escalations are resolved in an efficient and timely manner. Interfaces with all internal and external partners to effectively resolve any service-related issues, while balancing both the needs of the traveler and the business by performing the following duties.

Duties & Responsibilites:

• Handles post-cruise customer service inquiries from traveled guests and travel agents as well as inquiries addressed to Senior Executives, and issues filed with Better Business Bureaus and Attorney General. Represents the company with the utmost professionalism and positive manner.
• Researches, analyzes, and resolves customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and creates appropriate resolutions, while maintaining ownership of the issue.
• Interfaces with internal partners (Operations, Reservations, Accounting, etc.) to cull needed data related to customer service issues.
• Researches and analyzes data from various sources (reservation software, Cruise Manager reports, excursion logs, etc.) related to trip issues.
• Resolves post-cruise customer service issues and follows up with guest and travel agent partners to ensure complete satisfaction.
• Escalates specific cases to Manager based on outcome.
• Maintains logs of all customer service issues, feedback, and resolution costs.
• Communicates every opportunity to improve service execution.
• Performs other related duties as assigned by management.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software
• Other Skills Required:
  • Displays empathy and understanding when providing responses on behalf of the company
  • Recognizes when to escalate a case for Management’s review.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: No special vision requirements

Department: Sales – Group and Charter

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Group Sales Manager

Position Summary:

This position is primarily responsible for interacting with travel agent partners, guests, and internal departments to ensure excellent service and a high close ratio from our group inquiries by performing the following duties.

Duties & Responsibilites:

• Handles new group inquiries, articulates group policies to travel partners and guests, and cross-sells different itineraries and departure dates.
• Issues group proposals, updates group status, and posts bulk deposits.
• Oversees the administration of groups by assigning a Group Specialist to each new group and monitors their progress.
• Maintains constant and regular communication with group clients.
• Follows up with key group producers and assists Business Development Managers (BDMs) with maintaining relationships and negotiating and closing group deals.
• Provides timely feedback to the Group Sales Manager regarding group sales performance, group inventory, and competitive activities in the area of groups.
• Supports our fast-paced Group Sales Department.
• Serves as a backup to our Reservations Department during peak periods or upon request.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close Vision

Department: Sales

Location: Upper MidWest

Candidate is preferred to live in MN; must live in their territory of: MN, WI, IA, ND and SD

Reports to: Director, Field Sales

Position Summary:

This position is primarily responsible for maintaining and servicing current accounts and advisors while mining for new business for the company, by creating and maintaining good customer relations. This role is also responsible for providing accounts and advisors with industry knowledge, counseling, marketing, and selling of company products by performing the following duties.

Duties & Responsibilites:

• Generates sales from retail agencies, travel advisors, wholesalers, and others, generating both FIT, Group, Part Charter, and Charter business in the assigned territory.
• Develops lasting and meaningful relationships with travel agencies and advisors throughout the assigned region.
• Develops new business opportunities and maintains and enhances relationships with all new and existing customers assigned.
• Achieves established revenue goals within budget.
• Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations, and trade shows focused on current and prospective travel agents, consortia, group contracts, and tour organizers.
• Delivers timely customer service to all product inquiries, collateral, and co-op requests.
• Initiates activities to motivate travel advisors to sell AmaWaterways products.
• Gives, receives, and analyzes information, formulates work plans, prepares written materials, and articulates goals and action plans.
• Exhibits strong negotiation skills.
• Counsels and sells all appropriate company programs, products, and services to assigned customer base.
• Communicates with management as required or needed.
• Strives to attain all goals and objectives as outlined by management.
• Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
• Markets new programs, instructs customers on industry or company changes, as well as training on new products.
• Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from a four-year college or university or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required:
  • Valid driver's license and acceptable motor vehicle record
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Excellent presentation skills and public speaking skills.
  • Demonstrated ability to forecast sales.
  • Must understand and follow implicit instructions and react favorably in all work situations.
  • Must be adaptable and flexible in dealing with a variety of personalities and is frequently called upon to handle difficult situations.
  • Must be able to handle conflict and represent the company in a professional manner.
  • May require some travel on an as-needed basis.

Physical Demands and Work Environment:

• Continually required to stand
• Continually required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus

Department: Sales

Candidate must live in their territory of: DC, DE, MD, PA and WV

Location: Upper MidWest

Reports to: Director, Field Sales

Position Summary:

This position is primarily responsible for maintaining and servicing current accounts and advisors while mining for new business for the company, by creating and maintaining good customer relations. This role is also responsible for providing accounts and advisors with industry knowledge, counseling, marketing, and selling of company products by performing the following duties.

Duties & Responsibilites:

• Generates sales from retail agencies, travel advisors, wholesalers, and others, generating both FIT, Group, Part Charter, and Charter business in the assigned territory.
• Develops lasting and meaningful relationships with travel agencies and advisors throughout the assigned region.
• Develops new business opportunities and maintains and enhances relationships with all new and existing customers assigned.
• Achieves established revenue goals within budget.
• Oversees all sales of company products through face-to-face contact, mailings, telemarketing projects, group training seminars, product presentations, and trade shows focused on current and prospective travel agents, consortia, group contracts, and tour organizers.
• Delivers timely customer service to all product inquiries, collateral, and co-op requests.
• Initiates activities to motivate travel advisors to sell AmaWaterways products.
• Gives, receives, and analyzes information, formulates work plans, prepares written materials, and articulates goals and action plans.
• Exhibits strong negotiation skills.
• Counsels and sells all appropriate company programs, products, and services to assigned customer base.
• Communicates with management as required or needed.
• Strives to attain all goals and objectives as outlined by management.
• Maintains a regular call schedule, with daily customer contact, and manages the territory assigned to enhance sales and profitability of the company.
• Markets new programs, instructs customers on industry or company changes, as well as training on new products.
• Provides management with field knowledge and examples of competitive programs, services, sales techniques, and products to enhance our company offerings.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from a four-year college or university or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required:
  • Valid driver's license and acceptable motor vehicle record
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Excellent presentation skills and public speaking skills.
  • Demonstrated ability to forecast sales.
  • Must understand and follow implicit instructions and react favorably in all work situations.
  • Must be adaptable and flexible in dealing with a variety of personalities and is frequently called upon to handle difficult situations.
  • Must be able to handle conflict and represent the company in a professional manner.
  • May require some travel on an as-needed basis.

Physical Demands and Work Environment:

• Continually required to stand
• Continually required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus

Department: IT

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Reports to: Chief Information Officer

Position Summary:

AmaWaterways is seeking an experienced Senior Manager in data Engineering & Reporting to lead enterprise data strategy, architecture, and analytics solutions. As the gatekeeper of company-wide data, you will drive data integrity, governance, scalability, and insights that empower executive decision-making, operational efficiency, and digital transformation. You will work across IT, Finance, Sales, Operation, and Marketing to develop cloud-first, AI-ready data ecosystems that optimize business intelligence and reporting. The ideal candidate will have deep expertise in Oracle, Microsoft SQL, Salesforce Data Migration, ETL, SSIS solutions, .NET, AWS, Azure, RDS, and Tableau, supporting our growing business needs and digital transformation initiatives.

As the Senior Manager of Data Engineering, you will design, develop, and maintain our data infrastructure, encompassing on-premises and cloud-based solutions, manage partners, and work with business leaders to design effective data-driven reporting solutions. Your expertise in database technologies, ETL processes, Salesforce data migrations, scripting, and reporting will be essential. You will collaborate closely with IT, Finance, Sales, Operations, Marketing, and BI/Analytics teams to deliver data-driven solutions that empower the business.

Duties & Responsibilites:

• Leadership and Strategy:
  • Develop and implement the strategic vision for the enterprise data engineering, reporting, and data warehouse functions.
  • Lead and mentor a team of data professionals and agency partners, fostering a culture of continuous improvement and innovation.
  • Collaborate with senior leadership to align data initiatives with business goals.
• Data Architecture and Warehouse Management:
  • Design, develop, and maintain scalable and high-performance data warehouse architecture across Oracle, Microsoft SQL Server, and cloud platforms (AWS RDS, Azure SQL).
  • Implement best practices for data modeling, storage, and governance to ensure data consistency and accuracy.
  • Manage and optimize Salesforce data migrations, providing seamless integration with CRM, ERP, and other systems.
• Data Engineering and Data Quality:
  • Design and implement optimal real-time and batch processing, ETL/ELT pipelines using SSIS, SQL, and cloud-based tools (e.g., AWS Glue, Azure Data Fabric) to automate data ingestion and transformation.
  • Develop governance and implement processes to ensure data quality, lineage, and validation across all workflows.
• Data Reporting and Dashboard:
  • Develop and manage a comprehensive reporting and analytics framework using Tableau and PowerBI.
  • Provide actionable insights through advanced data analysis and visualization tools.
• Business Impact & KPIs:
  • Ensure data-driven decision-making by designing scalable reporting frameworks that provide timely insights and reduce manual reporting efforts.
  • The reporting and analytics section should emphasize measurable impact, such as:
    • Improved data accessibility for decision-making
    • Reduction in data processing time
    • Cost savings through cloud optimization
• Cloud Integration:
  • Architect and manage data solutions on AWS and Azure, leveraging services such as AWS RDS, Azure SQL, Data Lake, and Data Warehouse solutions.
  • Implement CI/CD pipelines for database and ETL deployments, integrating DevOps best practices.
  • Develop automation scripts using .NET, Python, and PowerShell.
• Data Security & Compliance:
  • Enforce data security, governance, and compliance policies (e.g., SOX, GDPR, PCI-DSS).
  • Implement data encryption, masking, and access control policies.
  • Partner with security teams on audits, vulnerability assessments, and disaster recovery/backup strategies.
• Collaboration & Business Support:
  • Serve as the primary data liaison between IT and business units, ensuring data solutions align with objectives.
  • Collaborate with BI, Analytics, and AI teams to support reporting, dashboards, and advanced analytics initiatives.
  • Support and troubleshoot SQL queries, stored procedures, and data integrity issues.
  • Partner with business units to understand their reporting needs and deliver customized solutions.
• Partner Management:
  • Manage relationships with external vendors, ensuring data solutions align with business requirements, performance expectations, and cost efficiency.

Required Qualifications:

• 8+ years of experience in Data Engineering, Database Administration, ETL development, Marketing Analytics and Reporting, preferably for consumer brands.
• Deep expertise in Oracle, Microsoft SQL Server, AWS RDS, Azure SQL, and cloud-based database services.
• Experience with cloud-based Data Warehousing, Big Data processing, and Data Lakes (e.g., AWS Redshift, Azure Synapse, Snowflake).
• Hands-on experience with Salesforce data migration and integration.
• Strong experience with ETL/SSIS solutions, data integration, and transformation processes.
• Proficiency in .NET, Python, PowerShell, or Terraform for automation and scripting.
• Experience creating enterprise reporting dashboards and specific reports to drive insight-driven decision-making.
• Proven ability to understand business teams' data and reporting needs, create cross-functional priorities, and establish and execute on data reporting roadmap.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:

• Knowledge of AI/ML-driven data analytics and predictive modeling.
• Certifications in AWS, Azure, or Microsoft SQL databases.
• Experience with data governance and security best practices.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus.